Terms and conditions of sale

Article 1 - DEFINITIONS

Customer : An individual who places an order or takes out a subscription on the website.

CGV: General Sales Conditions.

Salesperson : Rebirth Water. This is the sales professional who offers products to customers.

Product(s ): goods offered for sale in the catalog of the www.eaubiocompatible.com website.

Website: www.eaubiocompatible.com. This is the seller's website used for business purposes.

Order : document used by customers to purchase products.

Article 2 - PURPOSE OF THIS AGREEMENT

The purpose of these terms and conditions is to describe the terms and conditions of distance selling of goods/products (and/or services) between our company Rebirth Water and customers.

As such, they set out all the rights and obligations of the parties with regard to their relationship.

Specifically set forth here are the rules applicable in connection with the online sale of goods offered by the company Rebirth Water from the website www.eaubiocompatible.com.

The aforementioned General Terms and Conditions are deemed to have been accepted by customers without reservation.

The company reserves the right to adapt, modify or delete any part of the GTC at any time, it being understood that the version of the GTC applicable to customers remains that in force on the day of their order.

Article 3 - PRODUCT INFORMATION

The products governed by these terms and conditions are those shown on our website www.eaubiocompatible.com.

These products are offered while stocks last.

The products are presented and described as accurately as possible.

Product images are not contractual.

Article 4 - THE ORDER

Customers must place their orders in accordance with the specifications mentioned on the www.eaubiocompatible.com website , for all products listed therein and, of course, while stocks last.

Customers place orders directly on the www.eaubiocompatible.com website.

The placing of the order on the website will be confirmed by the implementation of the double-click mechanism.

Once the products selected by customers have been added to the basket, customers must check and correct, if necessary, the contents of their basket before any validation.

For the order to be validated, customers must accept these terms and conditions of sale by clicking where indicated, and indicate the address and delivery method they wish, as well as the method of payment.

In the event of non-payment, incorrect address or any other problem with the customer's account, Rebirth Water, the seller on the www.eaubiocompatible.com website, may block the order until the problem has been resolved.

Article 5 - THE PRICE

The company reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to products available on that date.

The prices indicated include VAT in euros and do not include delivery charges, which will be invoiced in addition and specified before the order is validated.

Full payment must be made at the time of ordering.

The sums paid cannot be considered as deposits or advance payments.

Article 6 - PAYMENT OF THE ORDER

The products presented on the site are payable at the time of order.

The sale will be considered final after the seller has sent the customer an e-mail confirming acceptance of the order, and after the seller has received payment.

To pay for their order, customers have their choice of all methods of payment made available by the company Rebirth Water and listed on the website www.eaubiocompatible.com.

The different payment methods are :

  • by credit card: CB national, Visa and Mastercard are accepted on the www.eaubiocompatible.com website ;
  • By Paypal : Log in to your Paypal account at www.eaubiocompatible.com
  • by bank transfer: Rebirth Water 's bank details will be emailed to customers once they have selected this method of payment.

Article 7 - DELAY OF PAYMENT

The company Rebirth Water reserves the right to refuse to carry out a delivery or to honor an order which emanates from a customer who would not have regulated in a partial way or total an order or with which a litigation of payment would be in the course of administration.

As part of an order verification procedure and in order to ensure that no one is using another person's bank details without their knowledge, the company may ask customers to send a copy of their identity card and proof of address by e-mail. The order will then be validated after verification of the customer's personal information.

Article 8 - ELECTRONIC SIGNATURE

The final validation of the order as well as the online provision of the customer's bank details constitute express acceptance of all operations carried out.

This also serves as proof of the customer's agreement that the sums due are payable.

In the event of fraudulent use of the credit card, customers are invited to contact Rebirth Water as soon as possible.

Article 9 - FOLLOW-UP AND DELIVERY TERMS

Products are delivered anywhere in the world.

Delivery charges are the sole responsibility of the customer and may vary according to the type of order.

Delivery costs are shown to customers as soon as they check product availability and indicate their destination country.

Products are delivered to the address indicated by the customer on the order form. Customers are responsible for the accuracy of the address information provided.

When packages are returned to Rebirth Water, the company may reship the packages at the customer's expense when the return is related to an incomplete or incorrect address.

The company, the seller, undertakes to ensure that the products delivered comply with the order as well as with legal and regulatory obligations.

If the products do not conform to the order, customers may ask the company to make a new delivery at the company's expense.

Rebirth Water can only be held responsible for exceeding the availability or delivery date after having been given formal notice, by registered letter with acknowledgement of receipt, by the customer to deliver the products within a reasonable time.

If the delay in delivery is due to force majeure, the company will not be held responsible.

If delivery is not made, customers may withdraw from the sales contract, which will then be declared cancelled, and customers will have to be reimbursed.

The transfer of ownership and risk of the products occurs upon delivery of the products. Products in the course of delivery are therefore at the sender's risk.

At the time of delivery, if the original packaging is damaged or still open, customers must check the condition of the products. If the said products are damaged, customers must refuse the parcel and note the reason for refusal on the delivery slip.

Article 10 - DELIVERY ERROR

On the day of delivery or no later than the first business day following delivery, customers must file with the company Rebirth Water claims of error of delivery or non-conformity of products compared to the order form.

Claims made after this deadline are rejected.

Complaints should be made by e-mail to contact@eaubiocompatible.com or via our contact form.

When there is an error in delivery, the products to exchange or refund must be returned to the company Rebirth Water in their original packaging to the following address Rebirth Water - Domaine de Kereven - 29950 Clohars-Fouesnant.

In this case, return shipping costs are at the company's expense.

Article 11 - RIGHT OF WITHDRAWAL

1 - RETRACTION OF PRODUCTS

In accordance with the provisions of article L. 221-18 et seq. of the French Consumer Code, customers have, in principle, a cooling-off period of 14 days from the day following receipt of the products.

If the order covers several products delivered separately, the 14-day period begins on receipt of the last product.

Once customers exercise their right of withdrawal, they are not required to give any reasons for their decision, nor to bear any costs other than those corresponding to the cost of returning the products, in accordance with article L.221-23 of the French Consumer Code.

In order to exercise their right of withdrawal, customers must inform the company Rebirth Water of their decision before the expiry of the period of 14 days by sending the following form by e-mail to the following address: contact@eaubiocompatible.com or postal mail to the address 1 La lande de Burgos, 56420 Guéhenno :

" To the attention of the company company name),

I/We(*) hereby notify you of my/our(*) withdrawal from the contract for the sale of the product(*) below:

Ordered on(*) / received on(*) :.............................................

Name of consumer(s):......................................

Address of customer(s):...................................

Signature of consumer(s) (only in the case of notification of this form on paper):..............................................................................

Date:..................................................................................

Signature:..........................................................................

(*) = Strike out what does not apply ".

2 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in a number of cases, including where products are personalized or where the supply of digital content is not provided on a tangible medium (mention the exceptions applicable to the company).

3 - CUSTOMER REIMBURSEMENT

As soon as the right of withdrawal is exercised by the customers within the limits of the provisions in force, the company Rebirth Water is held to refund the customers of the totality of the versed sums, without counting the expenses of delivery or customs duties, at the latest in the 14 days as from the date on which the company Rebirth Water was informed of the decision of the customers to withdraw.

Article 12 - FORCE MAJEURE

The Parties shall not be held liable if the non-performance or delay in performance of any of their obligations, as described in this contract, is due to force majeure, as defined in article 1218 of the French Civil Code.

The Party observing the event must immediately inform the other Party of its inability to perform and justify this to the latter. The suspension of obligations shall under no circumstances give rise to liability for non-performance of the obligation in question, nor lead to the payment of damages or late penalties.

Cases of force majeure are all facts and circumstances that are irresistible, external to the parties, unforeseeable, unavoidable and beyond the control of the parties, which prevent the normal performance of the sales contract.

In the event of force majeure or an act of God, the parties will agree on the conditions under which the contract may be continued.

Article 13 - GUARANTEES

1 - LEGAL WARRANTY

The Rebirth Water company guarantees customers against defects in conformity and against hidden defects in the products.

The company is the guarantor of all products and goods covered by the sales contract.

It ensures that no errors are made on the website or in the products.

Customers thus have the possibility of making a claim under the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the French Consumer Code.

They may also make a claim under the warranty for defects in the thing sold under Articles 1641 et seq. of the French Civil Code.

If customers invoke the legal warranty of conformity, they have two years from delivery of the goods to take action.

Thus, within the framework of the legal guarantee of conformity, customers can :

  • benefit from a mandatory period of up to two years from delivery of the product to take action against the seller, Rebirth Water ;
  • choose between repairing or replacing the good, subject to the cost conditions set forth in Article L. 217-9 of the French Consumer Code;
  • customers are also exempt from having to prove the existence of a product's lack of conformity for two years following the purchase of the good for all new products, and six months for second-hand goods.

2 - COMMERCIAL WARRANTY

Comment: Commercial warranties are optional and reflect the company's desire to go beyond what is required by law. As it is not compulsory, it is left to the discretion of the company. If such a guarantee is implemented, it should be defined and specified in the present GCS.

Article 14 - INTELLECTUAL PROPERTY RIGHTS

The content of the Rebirth Water website www.eaubiocompatible.com remains the property of the seller.

The company is therefore the sole owner of the intellectual property rights to the content of the website.

Customers agree not to use the contents of the website without the prior written consent of Rebirth Water.

By agreeing not to use the content of the website, customers undertake not to use any mention of the website, nor the brand, trade name, logos, designs, etc., in any way whatsoever.

Any unauthorized use is likely to constitute an infringement liable to prosecution.

Article 15 - DATA PROCESSING AND FREEDOMS

The information collected by the Rebirth Water company benefits from the protection of the French Data Protection Act n°78-17 of January 6, 1978, as well as the General Data Protection Regulation applicable since May 25, 2018.

Rebirth Water collects personal data on customers in order to be able to sell products and is therefore responsible for processing said data.

The company guarantees the security of the information it receives and the protection of its customers' privacy.

The information collected may be used for commercial prospecting purposes or to improve the quality of the company's services.

Customers may object to the communication of their data by sending a letter to the following address: 2Bis rue Haute - 29000 Quimper.

Customers also have a right of access, opposition, rectification and deletion of their personal data, which they may exercise by writing to the company at the address given above.

Comment: This objection can also be made by electronic mail. In this case, the company's e-mail address should be added to this article.

Customers also have the option of retrieving data communicated to the company, requesting its destruction or passing it on to another company.

Comment: The General Terms and Conditions of Sale may also include specific references to Cookies.

Article 16 - NO - PARTIAL VALIDATION

If one or more clauses of these general terms and conditions of sale are declared to be contrary to a mandatory legal provision, the other clauses of these general terms and conditions of sale shall nevertheless remain applicable and the sales contract shall not be affected.

Article 17 - APPLICABLE LAW

These GCS are written in French.

The general terms and conditions of sale are governed by French law unless otherwise stipulated.

Article 18 - DISPUTES

In the event of a dispute arising from the contract or the GTC, the parties agree to give priority to finding an amicable solution.

Disputes that cannot be resolved amicably between Rebirth Water and customers will be submitted to the competent courts.

Customers may also make free use of the mediation service offered by the company in accordance with article L. 612-1 of the French Commercial Code.

Rebirth Water is a member of the ombudsman service(specify the ombudsman service and contact details).